Alpen Resort & Spa > Matterhorn Views

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Alpen Resort - Spa & Dining Interior photo

Alpen Resort - Spa & Dining Exterior photo

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Key details

About the Resort

Spissstrasse 52, Zermatt, 3920

Close to ski lifts

Perfect

9.1

/10

4.8

4.7

Loved by Alpen Resort - Spa & Dining guests

Fantastic location

Spacious rooms

Amazing spa area

Friendly staff

Extensive breakfast options

"There are also indoor and outdoor lounges near the pool."

Jeffrey from United States

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"The new spa area is such a treat."

Thollon from United Kingdom

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"The hotel is in a good location, a shortish, fairly flat walk from the station In Zermatt."

Seonaidmairi from United Kingdom

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4-star spa hotel in Zermatt with stunning mountain views

Amenities

Alpen Resort & Spa offers a comprehensive wellness experience with its luxurious spa facilities. The hotel houses a 650-square meter spa area, featuring a sauna, steam bath, and a thermal pool. Guests can also enjoy a range of treatments, including massages and beauty therapies inspired by natural elements.

Rooms

The hotel boasts 78 spacious guest rooms, designed to provide comfort with panoramic views of the Swiss Alps. Each room is equipped with a flat-screen television, minibar, and high-quality toiletries. Options include generous suites with separate living areas for added space.

Location

Located just a short stroll from the center of Zermatt, Alpen Resort & Spa is a gateway to outdoor adventure and attractions. The hotel is surrounded by iconic mountain scenery including the Matterhorn. Ski slopes are accessible within minutes, perfect for winter sports enthusiasts.

Dining

Dining options at the hotel include a top-rated restaurant that serves a variety of Swiss and international cuisines. Guests can enjoy al fresco dining on the terrace, which offers stunning views of the mountains. The hotel also offers a well-curated wine selection to complement meals.

Wellness

The wellness experience at Alpen Resort & Spa goes beyond traditional offerings with yoga classes available for guests. Guests can unwind in the indoor pool area and make use of the fitness center equipped with modern exercise machines. Wellness packages include daily yoga sessions and guided hiking trips.

Highlights

Wellness: 650-square meter spa area

Dining: top-rated restaurant

Location: short stroll from the center of Zermatt

Rooms: 78 spacious guest rooms

“What stands out is the Matterhorn views, enjoyed from well-appointed rooms after a day on the slopes or at the impressive wellness center; the complimentary shuttle is a welcome convenience. Its family-friendly focus, complete with kids' areas and diverse dining, balances activity and relaxation. A stay here promises both comfort and attentive service.”

Emma JohnsonEditor-in-Chief at Toresort

Location: Perfect

9.2/10Review score

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Highlights from guests

Spa & LeisureAqua Paradise

The pool area is amazing! Several whirlpools inside the pool, plus indoor and outdoor hot tubs. A perfect way to relax.

Rajesh from India

Review on

Room FeaturesBalcony Bliss

The panorama room with Matterhorn view was incredible. Sipping coffee on the balcony each morning was unforgettable!

Mei Lin from China

Review on

DiningBreakfast Bonanza

The breakfast buffet had many choices to kickstart my days with happy tummy. The food quality was great!

Kenji from Japan

Review on

Sports & FitnessWell Equipped

A great location for ski with well maintained ski room and easy access to the lifts.

Hans from Germany

Review on

Select your room type

Alpen Resort - Spa & Dining offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room
2 persons
25 sq. feet
2 Single beds
Heating
Coffee machine
room details
Family Room extra Bedroom
2 persons
30 sq. feet
3 Single beds
Balcony
Heating
room details
Panoramic Family Room Matterhorn View
2 persons
30 sq. feet
4 Single beds
Mountain view
Balcony
Heating
room details

Show all rooms

Price and Room Availability Calendar

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August 2026 - August 2027

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Check-in/ Check-out

Facilities

Alpen Resort - Spa & Dining offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Tennis court
Billiard tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Ski pass vendor
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots
Children's menu
Children's pool
Children's play area
Game room

Spa & Leisure

Rooftop pool
Plunge pool
Indoor swimming pool
Garden area
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi

Room features

Heating
Mini-bar
Sitting area
Terrace
Turndown service
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Dining at Alpen Resort & Spa offers a delightful blend of traditional flavors and contemporary dining experiences. Guests can indulge in authentic Italian cuisine, local specialties, and international fare, all served in inviting, family-friendly settings perfect for any occasion.

Restaurant Matterhorn
Italian and International
Ambiance
A warm and welcoming setting featuring alfresco dining options, perfect for soaking in the surrounding views.
Key Offerings
A menu highlighting vegetarian and gluten-free choices alongside traditional Italian dishes. A cozy bar area offers a selection of drinks to complement meals.
Reservation
Recommended
Open for breakfast, lunch, and dinner from 11:30 to 22:30, daily.
Grill Restaurant Hornox
Grill and Vegan
Ambiance
Rustic mountain charm with a cozy, relaxed atmosphere, perfect for enjoying hearty meals after a day of adventure.
Key Offerings
A diverse menu featuring expertly grilled meats and creative vegan dishes, catering to varied dietary preferences.
Reservation
Recommended
Open for lunch and dinner; exact hours vary.
Quaint Hotel Bar
Bar and Lounge
Ambiance
A snug and inviting space, designed to be a friendly gathering spot for guests to unwind.
Key Offerings
An extensive drink menu featuring cocktails, wines, and local spirits, ideal for a pre-dinner sip or a late-night wind down.
Reservation
Not needed
Hours vary, typically open during restaurant operating times.

Location

Spissstrasse 52, Zermatt, 3920

Explore Zermatt

Matterhorn Museum

12 minutes' walk

Comprehensive exhibits on Zermatt's history with unique artifacts. Offers guided tours for deeper insights.

The Matterhorn

30 minutes' walk

Iconic peak known as the symbol of the Swiss Alps. Great for photography and enjoying stunning views.

St Peter's English Church

10 minutes' walk

Charming church with lovely architecture and peaceful grounds. Hosts regular services and community events.

Mountaineer's Cemetery

12 minutes' walk

A poignant memorial honoring climbers with stunning mountain views. Offers reflection in a serene environment.

Hiking Trails

6 minutes' walk

Diverse trails suitable for families and solo adventurers. Rentals and guided hikes available seasonally.

Spa and Wellness at Alpen Resort

0 minutes' walk

On-site spa offering relaxing treatments and wellness options. Perfect for rejuvenation after outdoor pursuits.

Restaurant Matterhorn

1 minute' walk

Cozy atmosphere with local Swiss cuisine. Notable for raclette and fondue, reservations advised.

Walliserstube Zermatt

5 minutes' walk

Charming Swiss bistro offering hearty regional dishes. Known for seasonal specialties and a wine selection.

Zermatt Music Festival

walking distance, seasonal events

Annual festival featuring local and international music. Great for families, held in the summer.

Heimberg Bar

10 minutes' walk

Lively bar with regular live music events. Great for enjoying cocktails and mingling with locals.

Getting around

City Centre
Zermatt 9 min · 2300 ft
Airports
Sion (SIR) 125 min · 51.4 mi
Agno (LUG) 301 min · 124.7 mi
Train
Zermatt railway station 5 min · 1400 ft
Train 2 min · 400 ft
Bus
Bus stop 17 min · 7.0 mi

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Property information and rules

Check-in

from 15:00-23:00

Check-out

from 07:00-11:00

Guest Parking

Public parking is possible at a location nearby at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

At the hotel Alpen Resort - Spa & Dining guests are invited to a full breakfast served for free.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are allowed on request.

Languages

German

Number of floors:

Number of rooms:

Former name

Best Western Alpen Resort

Reviews and Ratings

Feedback about Alpen Resort - Spa & Dining from previous guests about their experience

Review summary

Based on recent reviews

The Alpen Resort & Spa is favored for its convenient location near the train station and village center, enhanced by a complimentary shuttle service. Guests often appreciate the spacious rooms, with some enjoying Matterhorn views from their balconies. The spa area, including an outdoor jacuzzi with mountain views, is commonly described as a highlight, providing relaxation after a day of activities; however, some guests have noted that the tap water is charged, which they found surprising.

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Review score

Based on 740 verified reviews

9.1 /10

Perfect

95 %

Recommend

Comfort

9.5/10

Paid Wi-Fi

9.5/10

Value for money

8.5/10

Breakfast

8.6/10

Pros

Close train station

Comfortable rooms

Mountain views

Spacious room

Friendly staff

Cons

Outdated play area

Limited breakfast options

Dominic L from Canada

Family with children

Family Room extra Bedroom

4 nights in November 2025

Reviewed: January 22, 2026

9.5/10

really good experience

room design prompt attention wellness amenities clean room

i found the room design thoughtful. the staff gave prompt attention to any request i had. the wellness amenities were a wonderful treat after a day on the slopes. our room was super clean, i was very thankful.

The wi-fi was slow. It was not very reliable during peak hours, though it generally worked fine at other times.

Dining

9/10

the breakfast included plenty of tasty options. i tried the restaurant, it was good. i saw fresh bread, pastries, yogurt, fruit, and hot dishes available, so i had plenty of choices.

Rooms

10/10

my family room had a spacious layout. it included a loft setup, very nice for my two children. the bathrooms had a rainfall shower with great water pressure, it was amazing.

0 Helpful

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Hudson from United States

Single

Double Room

3 nights in November 2025

Reviewed: January 02, 2026

9/10

free shuttle helpful staff room upgrade

The hotel offered a complimentary shuttle bus from the train station. This service was useful with heavy luggage. The staff greeted everyone with smiles. It created a positive atmosphere. I was upgraded to a double room with a partial view of the landmark mountain. It was a pleasant surprise.

the breakfast selection was somewhat limited

0 Helpful

Laura from United States

Couple

double room

3 nights in October 2025

Reviewed: December 20, 2025

6/10

adequate stay with minor issues

breakfast buffet varied options comfortable bed conflicting information vomit stench dated bathroom

the breakfast buffet was varied it had lots of options. the bed was very comfortable and huge. the matterhorn view from the balcony was great.

the staff were somewhat helpful but we often received conflicting information. our room had a stench of vomit i am not sure if it was the couch or carpet but it stank. the bathroom is dated there is no air conditioning.

0 Helpful

Rowan from Ireland

Single

Double Room

3 nights in November 2025

Reviewed: November 30, 2025

9/10

free shuttle luggage storage

The free shuttle service to the train station was very convenient. i also appreciated the luggage storage. It allowed me to explore without my bags after checking out. the breakfast offered many choices, great before a day of hiking. the onsen and dampfbad were perfect.

the bar area sometimes felt slightly understaffed, so i occasionally waited longer than expected to order.

0 Helpful

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Questions of the users

About Alpen Resort - Spa & Dining

What is the distance from the hotel to the city center?

10 January 2024

The hotel is conveniently located approximately 5 minutes away from the city center.

How can guests catch the free shuttle service from the train station to the hotel?

15 February 2024

Upon arriving at Zermatt train station, guests can use a free phone to call the hotel for shuttle service. There is no set schedule, and the shuttle operates based on guest arrivals.

Is there a complimentary shuttle provided from the hotel to the ski lifts?

25 March 2024

Yes, there is a free public bus service that takes guests directly to the cable car station.

Are pets allowed at the hotel, specifically cats?

12 April 2024

Yes, cats and dogs are permitted with an additional charge of CHF 15 per pet, per night.

Is there a suitable accommodation option for four adults booking a single room?

21 May 2024

Certain room categories can accommodate up to four people, making them ideal for a group of that size.

Can children use the pool and spa facilities?

30 June 2024

Children are welcome in the pool and jacuzzi as long as they are supervised by an adult but are not permitted in the sauna.

What does the option to add half board include?

5 July 2024

Choosing half board means that dinner will be included along with breakfast during the stay.

What is the policy regarding luggage storage before check-in or after check-out?

15 August 2024

There is no charge for storing luggage on the day of arrival before check-in or on the day of departure.

What types of wellness facilities are available for guests?

20 September 2024

Guests can enjoy a variety of wellness facilities including a sauna, steam bath, onsen bath, jacuzzi, and a large swimming pool, which are available from 12:00 to 22:00.

Are there kitchen facilities available in any of the rooms or suites?

30 October 2024

Most rooms do not feature kitchen facilities, but dining options are available on-site with a variety of culinary offerings.